SteelOps Legal

SteelOps End User License Agreement

Last updated: April 17, 2026

Introduction

This End User License Agreement ("Agreement") is a legal agreement between you ("User") and SteelSight Systems ("Licensor," "we," "our," or "us") for the use of the SteelOps mobile application ("App").

By downloading, installing, or using the App, you agree to be bound by this Agreement. If you do not agree, do not download, install, or use the App.

1. License Grant

Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control, solely for your personal or professional use in connection with crane operations, rigging, and lift planning.

2. License Restrictions

You shall not:

  • Copy, modify, or distribute the App or any portion thereof
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App
  • Rent, lease, lend, sell, sublicense, or otherwise transfer the App to any third party
  • Remove, alter, or obscure any proprietary notices, labels, or marks on the App
  • Use the App to develop a competing product or service
  • Use the App in any manner that could damage, disable, or impair the App or interfere with other users
  • Use automated systems or software to extract data from the App (scraping)
  • Circumvent any technical limitations or security measures in the App

3. Subscription Terms

Free Tier

Basic features of the App are available at no cost.

Pro Subscription

Premium features require a paid subscription. By subscribing:

  • Billing: Subscriptions are billed through the Apple App Store or Google Play Store
  • Auto-Renewal: Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled at least 24 hours before the renewal date
  • Cancellation: You may cancel your subscription at any time through your device's account settings. Cancellation takes effect at the end of the current billing period. You will retain access to Pro features until the end of your paid period.
  • Price Changes: We may change subscription prices with at least 30 days' notice. Price changes do not affect your current billing period.
  • No Refunds: Except as required by applicable law, subscription fees are non-refundable for partial billing periods

Payment Processing

All payments are processed by Apple or Google. We do not directly collect or store payment information. Billing disputes should be directed to the applicable app store.

4. Intellectual Property

The App, including all content, features, functionality, code, design, graphics, icons, and documentation, is owned by SteelSight Systems and is protected by Canadian and international copyright, trademark, patent, and other intellectual property laws.

This Agreement does not grant you any ownership interest in the App. All rights not expressly granted are reserved by SteelSight Systems.

User Content

You retain ownership of content you create using the App (lift logs, photos, notes, configurations). By using the App, you grant us a non-exclusive, worldwide, royalty-free license to store, process, sync, and display your content solely to provide and improve the service.

5. Third-Party Services

The App integrates with third-party services including but not limited to:

  • Supabase — Authentication and data synchronization
  • RevenueCat — Subscription management
  • Open-Meteo / Environment Canada — Weather data
  • Apple ARKit / Google ARCore — Augmented reality features

These services are subject to their own terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services. Third-party service interruptions do not entitle you to a refund.

6. Safety Disclaimer

CRITICAL: The App is a documentation and reference tool only.

  • AR measurements, load calculations, sling tension calculations, ground bearing pressure estimates, wind load calculations, and all other computational outputs are approximations for reference purposes only
  • Equipment specifications displayed in the App (sling capacities, chain ratings, etc.) are for informational reference only and must be verified against manufacturer documentation
  • The App is NOT a substitute for certified engineering calculations, manufacturer load charts, or professional judgment
  • You are solely responsible for verifying all data, calculations, and measurements through independent, qualified means before relying on them for any lift or rigging operation
  • Always follow applicable safety regulations including OSHA, ASME, CSA, and provincial/territorial requirements

We expressly disclaim all liability for any injuries, deaths, property damage, or other losses resulting from reliance on information provided by the App.

For the complete safety disclaimer, see our Safety Disclaimer.

7. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of any content
  • Uninterrupted or error-free operation

No oral or written information or advice given by SteelSight Systems shall create a warranty.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • SteelSight Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses
  • SteelSight Systems shall not be liable for any personal injury or property damage arising from your use of the App
  • In no event shall our total liability exceed the amount you have paid us in the twelve (12) months preceding the claim

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless SteelSight Systems and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use or misuse of the App
  • Your violation of this Agreement
  • Your violation of any applicable law or regulation
  • Any content you submit or share through the App
  • Your reliance on any information or calculation provided by the App in connection with lifting, rigging, or construction operations

10. Termination

By You

You may terminate this Agreement at any time by deleting the App from your devices and cancelling any active subscriptions.

By Us

We may terminate or suspend your license immediately, without prior notice, if:

  • You breach any term of this Agreement
  • Your conduct may harm other users or our business
  • We are required to do so by law

Effect of Termination

Upon termination:

  • Your license to use the App is revoked
  • You must delete all copies of the App from your devices
  • Provisions that should survive termination (disclaimers, limitations of liability, indemnification, governing law) will remain in effect
  • We may delete your account and associated data in accordance with our Privacy Policy

11. Updates and Modifications

We may update the App from time to time. Updates may be required to continue using the App. We reserve the right to modify, suspend, or discontinue any feature at any time without liability.

12. Export Compliance

You agree to comply with all applicable export and import laws and regulations when using the App.

13. Governing Law

This Agreement is governed by the laws of the Province of Alberta, Canada, and the federal laws of Canada applicable therein. Any disputes arising under this Agreement shall be resolved in the courts of the Province of Alberta.

14. Changes to This Agreement

We may update this Agreement periodically. We will notify you of material changes via the App or email. Your continued use of the App after changes constitutes acceptance of the updated Agreement.

15. Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

This Agreement, together with our Terms of Service, Privacy Policy, Safety Disclaimer, and Acceptable Use Policy, constitutes the entire agreement between you and SteelSight Systems regarding the App and supersedes all prior agreements.

17. Contact Us

For questions about this Agreement:

  • Email: legal@steelsightsystems.ca
  • Support: steelopssupport@steelsightsystems.ca

18. Apple App Store Specific Terms

The following terms apply only when you download, install, or use the App through Apple's App Store or any Apple service ("Apple Distribution"). In the event of a conflict between these terms and any other provision of this Agreement, these Apple-specific terms control for Apple Distribution users.

18.1 Acknowledgment

You and SteelSight Systems acknowledge that this Agreement is concluded between you and SteelSight Systems only, and not with Apple Inc. ("Apple"). SteelSight Systems, not Apple, is solely responsible for the App and its content. This Agreement may not provide usage rules for the App that are in conflict with the then-current Apple Media Services Terms and Conditions; to the extent any such conflict exists, the Apple terms control.

18.2 Scope of License

The license granted to you in Section 1 is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. The App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

18.3 Maintenance and Support

SteelSight Systems is solely responsible for providing any maintenance and support services with respect to the App, as specified in this Agreement or as required under applicable law. You and SteelSight Systems acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

18.4 Warranty

SteelSight Systems is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in Sections 7 and 8 of this Agreement. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of SteelSight Systems.

18.5 Product Claims

You and SteelSight Systems acknowledge that SteelSight Systems, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

18.6 Intellectual Property Rights

In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, SteelSight Systems, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

18.7 Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

18.8 Developer Name and Address

For questions, complaints, or claims with respect to the App, contact SteelSight Systems:

  • Legal: legal@steelsightsystems.ca
  • Support: steelopssupport@steelsightsystems.ca
  • Jurisdiction: Province of Alberta, Canada

18.9 Third-Party Terms of Agreement

You must comply with applicable third-party terms of agreement when using the App, including but not limited to any agreements applicable to Apple services or third-party services integrated with the App (see Section 5).

18.10 Third-Party Beneficiary

You and SteelSight Systems acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.